Aspen Aesthetics — aspen-aesthetics.ca Last updated: July 5, 2026

Aspen Aesthetics ("we," "us," or "our") is committed to protecting your personal information. This policy explains what information we collect, how we use it, and the choices you have. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act (PIPA), and Canada's Anti-Spam Legislation (CASL).

Information We Collect

Contact information: your name, email address, phone number, and mailing address when you book a consultation, fill out a form on our website or social media, attend an event, or contact us.

Health and treatment information: details you share during consultations and on intake forms, including skin concerns, medical history relevant to treatment, treatment records, and clinical photographs. We treat this as sensitive information and hold it to a higher standard of protection.

Marketing and communication preferences: whether you have consented to receive emails or text messages from us, and your interactions with our communications.

Website and advertising data: basic technical information (such as browser type and pages visited) collected through cookies and similar technologies when you visit our website, and information you submit through lead forms on advertising platforms such as Facebook and Instagram (Meta).

How We Collect It

We collect information directly from you — in person at the clinic, by phone or email, through booking and intake forms, through forms on our website, and through lead forms on our social media advertising. We do not collect personal information from third parties without your consent.

How We Use Your Information

• To schedule and provide consultations and treatments
• To assess treatment suitability and maintain accurate clinical records
• To communicate with you about your appointments and care
• To send marketing communications — such as promotions, events, and clinic news — only where you have given express consent, in accordance with CASL. You may unsubscribe at any time using the link in any email or by replying STOP to any text message.
• To improve our services and understand how our website and advertising perform
• To meet legal, regulatory, and professional record-keeping obligations

Who We Share It With

We do not sell your personal information. We share it only with:

• Service providers who help us operate the clinic, such as appointment booking software, patient management systems, payment processors, and email/SMS platforms. These providers are permitted to use your information only to provide services to us.
• Advertising platforms such as Meta (Facebook and Instagram), where you submit your information through a lead form on those platforms. Their handling of that information is also governed by their own privacy policies.
• Regulators or authorities where disclosure is required by law.

Some of our service providers may store information on servers located outside Canada (for example, in the United States). Where this occurs, your information may be subject to the laws of those jurisdictions.

How We Protect It

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including access controls, secure systems, and staff confidentiality obligations. Health and treatment information receives heightened protection appropriate to its sensitivity.

How Long We Keep It

We retain personal information only as long as necessary for the purposes described above and to meet legal and professional record-keeping requirements for health-related records. Marketing information is retained until you withdraw consent or request deletion.

Your Rights and Choices

You may, at any time:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent to marketing communications
• Request deletion of your information, subject to legal record-keeping requirements
• Ask questions or raise concerns about our privacy practices

To exercise any of these rights, contact our Privacy Officer using the details below. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

Cookies

Our website uses cookies and similar technologies for basic functionality and to understand website performance. You can manage or disable cookies through your browser settings.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be posted on this page.

Contact Us

Privacy Officer Aspen Aesthetics [Clinic street address], Edmonton, Alberta Email: [privacy contact email] Phone: [clinic phone number]